je778 Privacy Policy

This Privacy Policy ("Policy") sets out how je778 ("we", "us", "our") collects, uses, discloses, and safeguards personal data relating to individuals ("you", "your", "the Player") who access or use the je778 website, mobile application, and associated gaming and betting services.

This Policy applies to all personal data collected through your use of je778, including data collected during the account registration process, during gameplay, during financial transactions, and through any communications you have with the je778 support team. It applies to all players located in Bangladesh and any other jurisdiction from which the je778 platform is lawfully accessible.

By creating a je778 account and using our services, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the je778 platform.

This Policy should be read alongside the je778 Terms & Conditions and Responsible Gaming Policy, which collectively form the full framework governing your use of je778.

For the purposes of applicable data protection law, je778 is the data controller in respect of personal data collected through the je778 platform. As data controller, je778 determines the purposes for which and the manner in which personal data is processed.

If you have any questions about how je778 processes your personal data, or if you wish to exercise any of your data subject rights as described in Section 9 of this Policy, please contact the je778 Data Privacy team via the support channels listed in Section 13.

Where je778 engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, or cloud infrastructure partners — those third parties act as data processors. je778 maintains written data processing agreements with all such processors, requiring them to process personal data only in accordance with je778's instructions and to implement appropriate technical and organisational security measures.

je778 collects personal data through the following channels:

• Directly from you: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, participating in promotions, or contacting the support team.
• Automatically: Technical data collected via cookies, web beacons, server logs, and similar technologies when you access and navigate the je778 platform.
• From third parties: Identity and fraud-screening data received from identity verification agencies, payment processors, and fraud prevention databases where we are required to verify your identity or investigate suspected fraudulent activity.

The specific categories of personal data we collect are described in the Data Categories section above. je778 does not knowingly collect special category data (such as health data, racial or ethnic origin, religious beliefs, or biometric data) unless you voluntarily disclose such information — for example, in the context of a responsible gaming self-exclusion request where you share health-related context.

You are not required to provide all requested data; however, failure to provide data that is essential for account registration, identity verification, or payment processing may mean that je778 is unable to provide some or all services to you.

je778 uses personal data for the purposes set out in the Legal Basis & Purposes table above. In summary, the primary uses of your personal data are:

• Account management: Creating, maintaining, and administering your je778 player account, including processing login requests and managing account settings.
• Identity and age verification: Confirming that you are who you say you are and that you meet the minimum age requirement of 21 years. je778 may use automated identity verification tools or manual document review for this purpose.
• Payment processing: Facilitating deposits via bKash, Nagad, Rocket, Upay, and bank transfer, and processing withdrawal requests to your registered payment method.
• Fraud prevention and AML compliance: Monitoring transactions and gameplay patterns to detect and prevent fraud, money laundering, and other financial crimes, including fulfilment of any reporting obligations to relevant authorities.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with the je778 platform, identify areas for improvement, and inform product development decisions.
• Responsible gaming: Monitoring gaming activity to identify patterns consistent with problem gambling, administering self-exclusion and deposit limit requests, and ensuring compliance with responsible gaming obligations.
• Legal compliance: Meeting any legal, regulatory, or judicial obligations that require us to collect, retain, or disclose personal data.

je778 will not use your personal data for any purpose that is materially different from those described in this Policy without first obtaining your explicit consent or establishing an alternative lawful basis for the new processing activity.

je778 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session state, and collect analytics data. The following types of cookies are used:

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in during a visit, and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without impairing platform functionality.
• Functional cookies: Used to remember your preferences such as language settings, display preferences, and responsible gaming tool configurations between sessions.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the platform, which pages are visited most frequently, and where players encounter errors. This data is used solely to improve the je778 experience.
• Security cookies: Used by our fraud detection systems to identify unusual patterns of access that may indicate account compromise or automated bot activity.

je778 does not use third-party advertising or behavioural targeting cookies. You can manage cookie preferences through your browser settings; however, disabling essential cookies may prevent you from accessing certain features of the je778 platform.

je778 shares personal data with third parties only where it is strictly necessary for the provision of services or compliance with legal obligations. The categories of third parties with whom data may be shared are as follows:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard, and their respective processing partners, solely to the extent required to process your financial transactions.
• Identity verification providers: Third-party KYC (Know Your Customer) and AML screening services used to verify your identity and screen against sanctions or fraud databases.
• Game content providers: Software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data required to deliver their games on the je778 platform. These providers do not receive your personally identifiable information unless required for dispute resolution.
• Cloud infrastructure and hosting providers: Providers of the server, database, and content delivery infrastructure on which the je778 platform operates. These providers act as data processors under written agreements with je778.
• Legal and regulatory authorities: Where je778 is required by law, court order, or regulatory direction to disclose personal data, we will comply to the extent required and will, where legally permissible, notify you of such disclosure.

je778 does not sell, rent, or trade your personal data to any third party for commercial purposes. All third-party data processors engaged by je778 are contractually bound to implement appropriate data security measures and to process personal data only for the purposes specified by je778.

je778 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, subject to any longer retention periods required by applicable legal obligations. The following general retention principles apply:

• Active account data: Personal data associated with an active je778 account is retained for as long as the account remains open and for a period of five years following account closure.
• Financial transaction records: Records of deposits, withdrawals, and bet history are retained for a minimum of seven years from the date of the transaction to comply with financial record-keeping obligations.
• Identity verification documents: Copies of identity documents submitted for KYC purposes are retained for five years following the closure of the associated account.
• Support communications: Live chat transcripts and email correspondence are retained for three years from the date of the communication.
• Technical and analytics data: Anonymised or aggregated analytics data may be retained indefinitely, as it cannot be used to identify individual players.

When the retention period for a category of personal data expires, that data is securely deleted or irreversibly anonymised. je778 does not retain personal data indefinitely or beyond the periods set out above without establishing a fresh lawful basis for continued retention.

je778 implements comprehensive technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• Transport encryption: All data in transit between your device and je778 servers is encrypted using 256-bit TLS/SSL protocols.
• Password hashing: Account passwords are stored using bcrypt or equivalent one-way hashing algorithms. je778 cannot retrieve your plaintext password — only reset it.
• Access controls: Internal access to personal data is governed by a least-privilege model. Employees and contractors access only the data necessary for their specific role, and all access is logged.
• Two-factor authentication: je778 supports two-factor authentication (2FA) for player accounts and requires it for administrative access to internal systems containing personal data.
• Penetration testing: je778 conducts regular third-party security assessments of its platform infrastructure to identify and remediate vulnerabilities.
• Incident response: je778 maintains a documented data breach incident response plan that is reviewed and tested regularly. In the event of a breach, affected players will be notified promptly in accordance with applicable data protection obligations.

While je778 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You share responsibility for the security of your account by maintaining a strong, unique password and enabling two-factor authentication.

As a player whose personal data is processed by je778, you hold the following rights in respect of your data. To exercise any of these rights, please contact the je778 support team as described in Section 13.

je778 may send you promotional communications — including information about bonuses, new games, seasonal promotions, and platform updates — where you have provided explicit consent to receive such communications during the account registration process or subsequently via your account communication preferences.

Marketing communications from je778 may be delivered via email, SMS to your registered mobile number, or push notifications where you have installed the je778 mobile application and enabled notifications. je778 does not engage in unsolicited telephone marketing.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in the account settings section of your je778 account.
• Clicking the unsubscribe link included in any marketing email sent by je778.
• Contacting the je778 support team via live chat or email and requesting removal from marketing lists.

Withdrawal of consent to marketing communications does not affect the lawfulness of any processing that took place prior to withdrawal, and does not affect je778's ability to send you essential service communications such as account security alerts, deposit confirmations, and withdrawal notifications.

The je778 platform is strictly restricted to individuals aged 21 years and above. je778 does not knowingly collect personal data from any person under the age of 21.

Where je778 identifies or has reasonable grounds to suspect that personal data has been collected from an individual under the age of 21, je778 will immediately suspend the associated account, delete the personal data in question, and decline to process any pending financial transactions associated with that account.

je778 employs age verification controls during the account registration process, including date-of-birth collection and documentary identity verification, to minimise the risk of under-age access. Parents and guardians who believe their child may have registered an account with je778 should contact the support team immediately via live chat or email so that the account can be closed and any data deleted without delay.

je778 encourages parents and guardians to make use of publicly available parental control software to restrict access to online gambling platforms on shared or family devices. je778 does not bear liability for under-age access that results from a minor circumventing parental controls or misrepresenting their age during registration.

je778 reserves the right to amend or update this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, platform functionality, or internal data processing practices. The date of the most recent revision is displayed at the top of this Policy.

Where amendments are material — meaning they significantly affect your rights, the categories of data collected, or the purposes for which data is processed — je778 will notify registered players via the email address associated with their account at least 14 days before the revised Policy takes effect.

Non-material changes, such as clarifications of existing language or corrections of typographical errors, may take effect immediately upon publication without prior notice. The current version of this Privacy Policy is always accessible at je778.io/privacy-policy.

Your continued use of the je778 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must cease use of the platform and may request account closure by contacting the support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way je778 handles your personal data, please contact our support team using the details below. All privacy-related enquiries are handled by our Data Privacy team, who are available around the clock.

• Live chat: Available 24/7 directly within the je778 platform. Live chat is the fastest channel for privacy enquiries and data subject rights requests.
• Email: You may reach the je778 Data Privacy team at [email protected] — please note this address is displayed as plain text and is not a clickable link. Include "Privacy Request" in your subject line to ensure prompt routing to the correct team.

When submitting a data subject rights request, please provide your registered account username, the email address associated with your account, and a clear description of the right you wish to exercise or the concern you wish to raise. This will enable je778 to process your request efficiently and within the applicable response timeframe.

je778 is committed to resolving all privacy-related concerns promptly and transparently. If you are not satisfied with the outcome of your enquiry, you retain the right to escalate your concern to the relevant data protection authority in your jurisdiction.