je778 Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and je778 ("we", "us", "our", "the Platform") governing your access to and use of the je778 website, mobile application, and all associated services including sports betting, live casino, slots, crash games, and any promotional activity offered through the platform.

By registering an account, accessing the platform, or placing any bet or wager, you acknowledge that you have read these Terms in their entirety, that you understand them, and that you agree unconditionally to be bound by them. If you do not agree to any part of these Terms, you must not use the je778 platform.

je778 reserves the right to update or amend these Terms at any time. Continued use of the platform following the publication of revised Terms constitutes your acceptance of those revisions. Material changes will be notified to registered players via the email address associated with their account.

These Terms should be read in conjunction with the je778 Privacy Policy and the Responsible Gaming Policy, both of which form part of the overall agreement between you and je778.

Access to the je778 platform is restricted to individuals who satisfy all of the following eligibility criteria:

• You are at least 21 years of age at the time of registration.
• You are accessing the platform from a jurisdiction where online gambling is not expressly prohibited by applicable law.
• You are acting on your own behalf and not as an agent, proxy, or representative of another person.
• You have not previously had an account closed or suspended by je778 for breach of these Terms.
• You are not a current or former employee, contractor, or close family member of an employee or contractor of je778 or any of its affiliated entities.

During registration, you must provide accurate, complete, and current personal information including your full legal name, date of birth, residential address, email address, and mobile phone number. Providing false or misleading information constitutes a material breach of these Terms and will result in immediate account closure.

je778 may, at its absolute discretion and at any time, require you to submit documentary proof of identity, age, address, or source of funds. Acceptable documents include a valid National Identity Card (NID), passport, utility bill dated within the past three months, or a bank statement. Failure to provide requested documentation within a reasonable timeframe may result in account suspension and withholding of pending withdrawals.

Registration is limited to one account per player, per household, and per device. Where multiple accounts are identified as belonging to the same individual, je778 reserves the right to close all but the most recently registered account and to withhold any bonuses claimed across those accounts.

You are solely responsible for maintaining the security and confidentiality of your je778 username, password, and any two-factor authentication credentials associated with your account. You must not share your login credentials with any third party.

je778 will never contact you by any channel to request your password, PIN, or OTP code. Any communication purporting to be from je778 requesting such information should be treated as fraudulent and reported to our support team immediately.

You must notify je778 immediately if you become aware of, or suspect, any unauthorised access to or use of your account. je778 accepts no liability for losses arising from unauthorised account access where you have failed to maintain adequate credential security or have delayed reporting a suspected breach.

je778 reserves the right to temporarily or permanently suspend any account where:

• Unusual or suspicious activity is detected on the account.
• A chargeback or payment dispute has been initiated in relation to a deposit.
• Verification documents have been requested but not yet received.
• The account is believed to be operating in breach of these Terms.

Players who wish to close their account voluntarily may do so by contacting the je778 support team via live chat. Any real-money balance remaining at the time of voluntary closure, after verification checks are satisfied, will be returned to the player's registered payment method within a commercially reasonable timeframe.

je778 accepts deposits via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. All payment methods must be registered in your own name. Third-party deposits — where the payer is not the registered account holder — are strictly prohibited and will be returned where identified.

Minimum and maximum deposit limits are displayed in the cashier section of your account and may vary by payment method. je778 does not charge fees for standard deposits, however your bank or mobile wallet provider may apply their own transaction charges.

Withdrawal requests are processed to the same payment method used for the most recent qualifying deposit wherever technically possible. je778 may request identity verification documentation before processing any withdrawal. Standard withdrawal processing times are as follows:

• bKash / Nagad / Rocket / Upay: Typically within 30 minutes to 2 hours of approval.
• Bank transfer (Dutch-Bangla, City Bank, BRAC Bank): 1–3 business days.
• Visa / Mastercard: 3–5 business days depending on the issuing bank.

je778 reserves the right to delay or withhold a withdrawal where: (a) verification requirements have not been met; (b) a bonus wagering requirement remains outstanding; (c) the withdrawal is flagged by our fraud detection systems; or (d) a payment dispute or chargeback is pending on the account.

All account balances and transactions are denominated in Bangladeshi Taka (BDT / ৳). je778 does not operate multi-currency accounts. Any currency conversion costs arising from international card transactions are the player's responsibility.

je778 offers various promotional incentives to both new and existing players, including but not limited to welcome bonuses, deposit match bonuses, free bet credits, cashback offers, and loyalty programme rewards. All promotions are subject to the following general conditions unless the specific promotion terms state otherwise:

• Bonuses are available to eligible players aged 21 and above who have a fully verified account in good standing.
• Each promotion may only be claimed once per player, per household, and per IP address unless explicitly stated otherwise.
• Bonus funds must be wagered a minimum number of times (the "wagering requirement") before they may be converted to withdrawable real-money funds. The applicable wagering multiple is stated in each promotion's individual terms.
• Wagering requirements must be completed within the validity period specified in the promotion terms. Unused bonus funds and uncompleted wagering requirements will expire at the end of the validity period.
• je778 reserves the right to withdraw, amend, or cancel any promotion at any time without prior notice.
• In the event of any dispute regarding the interpretation of a promotion, je778's decision is final and binding.

Bonuses obtained through the use of multiple accounts, fraudulent deposit activity, or any other prohibited conduct will be voided along with any winnings derived from those bonuses. je778 may additionally seek recovery of any real-money funds withdrawn as a result of such activity.

All bets placed on je778 are subject to the specific game or event rules published on the platform at the time the bet is accepted. By placing a bet, you confirm that you have read and accepted the applicable rules for that market or game.

je778 reserves the right to void, limit, or refuse any bet at its absolute discretion, including but not limited to situations where:

• A bet has been placed at odds that were published in error.
• There are reasonable grounds to suspect match manipulation, insider information, or collusion.
• Technical errors have resulted in incorrect odds, paylines, or game outcomes being displayed.
• The bet exceeds the maximum stake or payout limits applicable to the market.

For live casino games supplied by third-party providers including Evolution Gaming, Ezugi, and Pragmatic Play Live, the rules of each game are governed by the provider's published game rules. In the event of a technical malfunction during a live game session, the provider's decision regarding the affected round is final.

RNG (Random Number Generator) slot games and crash games use certified random number generation technology. Published Return to Player (RTP) percentages represent long-term statistical averages and do not guarantee individual session outcomes. je778 does not manipulate game outcomes.

Maximum single-bet payout limits apply across all markets and are displayed in the relevant betting interface. je778 is not obligated to pay winnings that exceed published maximum payout limits, regardless of the odds accepted at the time of bet placement.

The following activities are strictly prohibited on the je778 platform and may result in immediate account suspension, permanent closure, forfeiture of balances and bonuses, and referral to relevant authorities:

• Fraud and money laundering: Using the je778 platform to launder funds of any origin, or to conduct any activity that constitutes fraud under applicable law.
• Collusion: Coordinating bets with other players, including in live poker or multiplayer games, to gain an unfair advantage.
• Arbitrage and bonus abuse: Systematically exploiting pricing discrepancies or promotional offers in a manner inconsistent with normal recreational play.
• Automated betting systems: Using bots, scripts, artificial intelligence tools, or any automated software to place bets without direct human interaction.
• Chargebacks: Initiating a chargeback or payment dispute with your bank or payment provider for a deposit that was validly made to your je778 account.
• Multiple accounts: Registering or operating more than one account, whether personally or through a proxy.
• Exploitation of errors: Knowingly exploiting software or pricing errors to place bets at manifestly incorrect odds or terms.
• Under-age gambling: Attempting to access or use the platform if you are under 21 years of age.

je778 employs automated and manual fraud detection systems that monitor all account activity. Where prohibited conduct is identified, je778 will act promptly to protect the integrity of the platform and the interests of its legitimate player base.

All content on the je778 platform — including but not limited to the je778 brand name, logo, website design, software, graphics, text, game interfaces, and promotional materials — is the exclusive intellectual property of je778 or its licensed third-party suppliers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable licence to access and use the je778 platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any part of the je778 platform without express written consent.
• Reverse engineer, decompile, or attempt to extract the source code of any je778 software.
• Use the je778 brand name, logo, or trademarks in any commercial context without authorisation.
• Scrape, crawl, or systematically extract data from the platform using automated tools.

Any unauthorised use of je778 intellectual property may result in legal action under applicable intellectual property law.

To the fullest extent permitted by applicable law, je778 and its officers, directors, employees, and agents shall not be liable for:

• Any loss of profits, revenue, data, or goodwill arising from your use or inability to use the platform.
• Losses arising from network interruptions, platform downtime, or technical failures beyond our reasonable control.
• Losses arising from unauthorised account access where you have failed to maintain adequate credential security.
• Gambling losses incurred through normal use of the platform — betting and gaming involve inherent financial risk and past results do not guarantee future outcomes.
• Losses arising from your reliance on information published on the platform that was subsequently found to contain errors.

je778's total aggregate liability to you in respect of any single claim or series of related claims shall not exceed the total amount deposited by you to your je778 account in the 30 calendar days immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be excluded or limited under applicable law.

je778 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

je778 may share your personal data with third-party payment processors, identity verification service providers, and fraud detection agencies as necessary to operate the platform and comply with applicable legal obligations. je778 does not sell your personal data to third parties for marketing purposes.

You have the right to request access to, correction of, or deletion of your personal data held by je778, subject to applicable legal retention requirements. Such requests should be directed to our support team via live chat or email.

For full details of how je778 handles your personal data, please refer to the Privacy Policy.

je778 is committed to promoting responsible gaming practices. The platform is intended for adult entertainment only and is strictly restricted to players aged 21 and above. Gambling should be enjoyed as a leisure activity and should never be pursued as a source of income or a means of recovering financial losses.

je778 provides the following responsible gaming tools to all registered players:

• Deposit limits: Set daily, weekly, or monthly limits on the amount you can deposit to your account.
• Session time limits: Configure automatic session reminders and cut-offs to manage your time on the platform.
• Self-exclusion: Request a temporary or permanent exclusion from the platform if you feel your gaming is becoming a problem.
• Reality checks: Enable periodic on-screen notifications displaying your session duration and net win/loss position.

If you are concerned about your gambling habits or those of someone you know, please visit our Responsible Gaming page for guidance and support resources. Our 24/7 English-language support team is also available at any time to assist you in activating any of the above tools.

je778 reserves the right to amend, update, or replace these Terms at any time. Where changes are material — meaning they significantly affect your rights or obligations — je778 will provide not less than 7 days' advance notice to registered players via the email address associated with their account and/or via a prominent notice on the platform.

Non-material changes, such as clarifications of existing terms, corrections of typographical errors, or the addition of new game categories, may take effect immediately upon publication without prior notice.

Your continued use of the je778 platform following the effective date of any revised Terms constitutes your unconditional acceptance of those revisions. If you do not agree to the revised Terms, your only remedy is to cease use of the platform and close your account.

The version of these Terms that is current at the date of any disputed transaction or event will apply to that dispute, regardless of any subsequent amendments.

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or formation shall be governed by and construed in accordance with applicable law. je778 operates a platform intended for use by players in Bangladesh and structures its operations to serve that market responsibly.

je778 does not make any representation that the services offered on this platform are appropriate for, or available to, users in jurisdictions other than those in which the platform is intended to operate. It is your responsibility to ensure that your use of je778 complies with all laws applicable in your local jurisdiction.

je778 uses commercially reasonable efforts to maintain a safe, fair, and legally compliant platform. The platform operates with 256-bit SSL encryption, certified RNG technology, and industry-standard anti-fraud measures. je778 does not fabricate regulatory approvals or claim specific licence numbers from any government body.

If you have a question, complaint, or dispute arising from your use of je778, we encourage you to contact our support team in the first instance. The majority of issues can be resolved quickly through our live chat service, which is available 24 hours a day, 7 days a week, and staffed by English-speaking agents.

You may also reach the je778 support team by email. Our support email address is: [email protected] — please note that this is a plain-text address and is not a clickable link. Email responses are typically provided within 24 hours of receipt.

For formal complaints, please include the following information in your communication:

• Your registered account username and the email address associated with your account.
• A clear description of the nature of your complaint and the outcome you are seeking.
• Relevant transaction IDs, bet reference numbers, or dates and times of the events in question.
• Any supporting documentation you wish to submit in support of your complaint.

je778 will acknowledge all formal complaints within 3 business days and will endeavour to provide a full resolution within 14 business days. Where a complaint cannot be resolved within 14 business days, je778 will provide a written update explaining the reason for the delay and the expected resolution timeframe.

These Terms represent the entire agreement between you and je778 with respect to your use of the platform and supersede all prior agreements, representations, and understandings whether written or oral.